FREQUENTLY ASKED QUESTIONS

I Bought My Tickets But…

  • I need to reschedule

    If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.

    To reschedule your Non-flex tickets, please visit our Change of Date Request page

    Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

    If you purchased the Flex option, you won’t be charged for your reschedule and must use the following link to reschedule tickets.

    Last-minute Change of Date requests will not be honored.

    In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.

  • I want to upgrade or downgrade!

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

  • I want to change the name on them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I never received them

    If you have purchased tickets to Mozart Immersive: The Soul of a Genius directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

Tickets Info

  • Mozart & Immersive Van Gogh

    Tickets purchased for Mozart Immersive: The Soul of a Genius include viewings of Immersive Van Gogh. The two shows will run in tandem at Lighthouse ArtSpace Chicago.

  • Group Tickets

    A group discount is available for groups of 10 or more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people, please contact our box office for assistance.

  • Authorized Ticket Sellers

    Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.

    Authorized Ticket Partners To Mozart Immersive: The Soul of a Genius

    Ticketmaster.com

    Universe.com

    Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.

  • Ticket Types & Prices

    VIP [with Vinyl]  

    Includes: Mozart VINYL, Priority Access, VIP Lanyard & Laminate, Cushion Rental, Exclusive Poster, Flexibility to reschedule your visit free of charge*.

    VIP [with Book]  

    Includes: Mozart BOOK, Priority Access, VIP Lanyard & Laminate, Cushion Rental, Exclusive Poster, Flexibility to reschedule your visit free of charge*.

    *Flexibility to change the date and time of your event up to 48 hours in advance of your scheduled attendance free of charge (subject to availability and ticket price differences).

    PREMIUM

    Includes: Exclusive Poster & Cushion Rental

    BASIC

    Admission only.

    CHILD (6-16 YRS)

    Admission only. Valid for children up to & including 16 years of age. 

    Children under 6 do not require a ticket.

    Ear protection, especially for children, is advised.

    DATE NIGHT

    Includes 2x VIP (one book, one vinyl), Private Viewing area, Chocolate and Champagne.

    Ticket prices:

    Prices start at $27

    Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

    All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

  • Discounts

    We offer a 15% discount for students, seniors, and military. A valid ID is required. This offer can only be redeemed when purchasing tickets in-person at the box office.

    This offer is only valid for Monday to Friday (not including public holidays) and is subject to availability. 1 ticket per valid ID, not valid with any other offer.

    Discount is subject to change and we reserve the right to remove the offer without notice.

Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    Backpacks, luggage, and duffle bags

    Paints and aerosols

    Indelible markers

    Weapons of any type

    Outside food and beverages (including alcohol)

    Food of any type is not permitted in the gallery

    Any item deemed by exhibit security or venue management to be inappropriate

    Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

    Camping chairs

    Tripods

    Permissible

    Walkers, mobility scooters, and other mobility aids

    Strollers

    Cameras (still/video)

    Service animals: For non-traditional service animals, please contact us before your visit.

    Prohibited items will not be stored by venue management or on site.

    Mozart Immersive: The Soul of a Genius reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    Exhibit & Venue

    Our main entrance is reached by a few stairs or via a ramp on the left side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to you to help you navigate the space. The only space that is not accessible is our “Juliet” Balcony that is reserved for Date Night Packages only and requires two flights of stairs. If the Juliet Balcony is inaccessible to you and you have purchased a Date Package, please contact us to arrange accommodations.

    There is 1 wheelchair available on site, offered on a first-come, first-serve basis.

    Parking

    There aren’t dedicated accessible parking spots at this venue. Drop-offs can be made at the main entrance. The closest parking is our partnered parking garage, the James Kilmer Garage.

    It is located across the street (150 feet away) and provides valet service. We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.

    Sensory Advisory

    This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

    Service Animals

    Service animals are permitted in the gallery, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Bathrooms

    There are bathrooms on all three floors of our exhibit. There are accessible stalls in both men’s and women’s bathrooms and a family restroom on the Balcony level.

  • Exhibit Hours

    The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day. For entry times, please see the ticketing calendar when you click BUY TICKETS

  • Location & Transit

    Location

    Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.

    Directions & Transit Information

    The closest metro stations are:

    • Sedgwick (brown line)
    • Clark / Division (red line)
  • Parking

    The exhibit does not have dedicated on-site parking, but there are a number of public parking lots nearby

    We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app. To reserve your parking spot, visit the Lighthouse Immersive SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

    The closest is our partnered parking garage, the James Kilmer Garage, which is located across the street (150 feet away) and provides valet service. You can pre-book parking here. (https://booking.parking.com/ikt/). To pay for your parking digitally, you will need to provide your license plate number. You can do this through the link, or via QR code at the venue.

    We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.